Platform and Proposals

1. Cutting Bureaucracy

• Streamline Processes: As Tax Collector, I plan to eliminate outdated processes and unnecessary paperwork that slow down services. By cutting red tape, residents and businesses will be able to access tax-related services more efficiently, without frustration.
• Digital Transformation: I will work on converting traditional paper-based forms into digital forms that can be accessed and submitted online, reducing wait times and making it easier for residents to navigate.

2. Improving Efficiency Through Technology

• Automation for Faster Services: My plan includes automating key processes in the Tax Collector's office to improve efficiency. By using state-of-the-art technology, we will reduce manual work, minimizing errors and speeding up the processing of licenses, permits, and payments.
• Online Service Enhancements: I will expand the range of services available online so residents can manage payments, renewals, and license applications from the comfort of their homes, saving valuable time.
• Mobile-Friendly Platform: In today's mobile-first world, I will ensure that the Tax Collector's website is fully optimized for mobile devices, allowing residents and business owners to take care of their needs while on the go.

3. Better Services for Residents and Businesses

• Focus on Customer Experience: Improving customer experience is a top priority. I plan to set up a responsive support system that helps residents and business owners get answers to their questions quickly. My vision includes better training for customer service representatives and a proactive approach to solving problems.
• Small Business Support: As a small business owner myself, I understand the challenges faced by our business community. I will advocate for services that are easier and more accessible for small businesses, from applying for licenses to paying property taxes. My goal is to create a system that helps businesses thrive.
• Transparency and Accountability: I believe in full transparency when it comes to how the Tax Collector's office operates. I will work on providing regular updates and clear, understandable information on all tax-related matters, ensuring that residents know exactly where their money is going and why.

4. Increased Accessibility for All

• Language Accessibility: Miami-Dade County is a diverse community. I will make sure that the services offered by the Tax Collector's Office are accessible in both English and Spanish, ensuring that language barriers do not prevent anyone from accessing the help they need.
• In-Person and Online Services: For those who prefer an in-person approach, I will make sure that local offices are welcoming, efficient, and easy to navigate. At the same time, I will enhance the digital services for those who want the convenience of handling their needs online.

5. Expanding Education and Outreach

• Workshops and Community Events: I will host workshops to educate residents on property taxes, exemptions, and the services offered by the Tax Collector's Office. Ensuring that people understand how to access exemptions they are eligible for is crucial.
• Public Engagement: I will actively seek input from the community regarding improvements they want to see. Regular town halls and online surveys will be used to stay in touch with the needs of Miami-Dade residents and adapt services accordingly.

6. Reduce Wait Times

• Appointment-Based System: Implementing an improved appointment-based system will help eliminate long lines and wait times. Residents should be able to schedule appointments for in-person services and be seen on time.
• Self-Service Kiosks: Installing self-service kiosks at key locations throughout Miami-Dade will help residents access services without having to enter the main office, freeing up resources and reducing wait times for those needing in-person assistance.

7. Fiscal Responsibility

• Efficient Use of Funds: I will ensure that the Tax Collector's Office operates with fiscal responsibility, optimizing the use of public funds. Every dollar spent should contribute to better services and efficiency for Miami-Dade residents.
• Reduce Operational Costs: By cutting down on redundant processes and moving toward digital solutions, I will save money on office overhead, which can be redirected to improve community services and outreach.

Summary of Platform Goals

• Less Bureaucracy: Streamlined processes that reduce paperwork and waiting times.
• Technology and Efficiency: Leveraging modern technology to improve service delivery and transparency.
• Better Services: An unwavering commitment to providing excellent customer service and making it easier for residents and business owners to get what they need.
• Accessibility and Education: Reaching every resident of Miami-Dade County, regardless of background, language, or technical ability, and providing the education needed to navigate the system.